Our builder did a horrible design of our downspouts and gutter on the back of our house. DWC eliminated two of the elbows, installed a larger gutter and downspout. Every time it rained water would pour over our gutter on the back of our house. I figured the home builder put too small of gutters on the house and no matter who I would have come out would try to see me gutters for the entire house. Kevin Bowser came out the day after I called their office and asked what the problem was. I explained the situation and waited for him to put the hammer on us. Kevin actually said that it was an easy fix and that they would eliminate two of the elbows that had installed, replace a 10″ section of gutter with a larger one and also replace the downspout with a larger one. I said “that’s it?” and he said he needed to apologize because they have a minimum charge for any job of $200 and the cost to do this would only be $168 but he would have to charge me $200. I told him we were leaving for vacation in 5 days and I really wanted to have it done before we left. He asked what day we were leaving and I said Wednesday. Kevin had two guys come out (he also stopped by to make sure everything was done to our liking) on Tuesday. It only took them 40 minutes and you would have never known they were here. All old parts gone and the new parts looked great. Haven’t had any problems since when it rains! Kevin, the two installers, and DWC… you really should give them a chance to earn your business.
T. W. of Indianapolis, IN